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Carsome can be found in the following countries. Visit us!

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Frequently Asked Questions

View answers for commonly asked questions in this section; or you can call/email us and even live chat with us from Mon-Fri 9am-6pm.

  • How do I sell my car on Carsome?

    Carsome offers you the smartest, easiest and best way to sell your car at a fair price. No more wasting your time by advertising your car and start saving yourself plenty of troubles by avoiding the haggling and other hassles.

    All you have to do is enter your contact details, last 5 characters of your NRIC/FIN number and your car license plate number into our online form here and our friendly Carsome team will call you up after the LIVE bidding results are out.

    Your car will be put up for bidding by Certified Carsome Dealers within 1 day - and ONLY if you're happy with the offer after the auction closes, we'll proceed with the transaction. Don't worry about the processes - we'll facilitate the entire process to ensure that you face zero hassle. :)

     

  • Why should I choose Carsome?

    Carsome is the quickest and easiest way to sell your used car. Save yourself plenty of time & effort, and get the best offer for your used car based on a LIVE bidding platform by Carsome Certified Dealers.

    Your benefits from choosing CarsomeSG.com:
    · Our service is 100% free-of-charge
    · Hassle-free from advertising your used car online and dealing with potential buyers
    · No time-consuming process of answering calls and making appointments with potentially (not-seriously) interested buyers
    · No risk of devaluation while you try to sell your car
    · Fair offers, easy process and quick payment 

  • Is there a transaction fee that I have to pay?

    No, there is no transaction fee at all. Carsome's service is completely free-of-charge for you.

  • How do I make an appointment?

    Once you've submitted your contact details, last 5 characters of your NRIC/FIN number and your vehicle license plate number, our Carsome team / representative will give you a call after the LIVE bidding results to present the offer and if you are willing to accept, an appointment will be made to inspect your car for transaction. 

  • What documents are required?

    Please prepare the following documents and bring them with you to the inspection appointment: 
    - Original NRIC/FIN
    - Transaction pin (unopened) from LTA
    - Outstanding bank loan documentation (if any). Failure to provide this during the inspection appointment might slow down the transaction process (up to 48h or more)

  • What happen after I agree to sell my car?

    Once you've agreed to sell your car to us, we will proceed to setup an appointment with your selected Carsome Certified Dealer for payment and take care of all the paperwork involved.

  • What if my outstanding finance is higher than the car value?

    If the outstanding finance makes up for more than what the car is worth, you can still sell your car provided that you can pay the shortfall by cash to the finance company to have the car transferred out. 

  • Can I sell a car on behalf of a company?

    Yes, we will need you to bring along the following documents:

    - Photo identification (NRIC/FIN) of the person bringing the car.
    - Outstanding bank loan documentation (if any). Failure to provide this during the inspection appointment might slow down the transaction process (up to 48h or more).
    - Authorization letter or Power of Attorney from Board of Directors signed by the company director giving authorisation for you to sell on their behalf.
    - BizFile printout valid up to 14 days from date of issue of ACRA.
    - Original NRIC/FIN or Passport (foreigner other than Malaysian) of the Director/Sole-proprietor/Partner whose name is shown on ACRA printout
    - Transaction pin (unopened) from LTA
    - All sets of car keys, if available.
    - All service history, if available. 

    Further documentation may be required, which you will be advised during the inspection appointment.

  • Can I sell a car on behalf of a family member or friend?

    Yes. If you are selling on behalf of a relative or a friend, we require the following:
    - A letter of authorization from the vehicle owner.
    - Owner's bank account details. The money will be transferred to the owner's bank account, matching the name on the car’s registration details.
    - Original NRIC/FIN of the owner as well as the person selling the vehicle on his/her behalf.
    - Transaction pin (unopened) from LTA
    - Outstanding bank loan documentation (if any). Failure to provide this during the inspection appointment might slow down the transaction process (up to 48h or more).