Frequently Asked Questions

Carsome is the quickest and easiest way to sell your used car. Save yourself plenty of time & effort, and get the best offer for your used car based on a LIVE bidding platform by Carsome Certified Dealers.

Your benefits from choosing CarsomeSG.com:
· Our service is 100% free-of-charge
· Hassle-free from advertising your used car online and dealing with potential buyers
· No time-consuming process of answering calls and making appointments with potentially (not-seriously) interested buyers
· No risk of devaluation while you try to sell your car
· Fair offers, easy process and quick payment 

No, there is no transaction fee at all. Carsome's service is completely free-of-charge for you.

Once you've submitted your contact details, last 5 characters of your NRIC/FIN number and your vehicle license plate number, our Carsome team / representative will give you a call after the LIVE bidding results to present the offer and if you are willing to accept, an appointment will be made to inspect your car for transaction. 

Please prepare the following documents and bring them with you to the inspection appointment: 
- Original NRIC/FIN
- Transaction pin (unopened) from LTA
- Outstanding bank loan documentation (if any). Failure to provide this during the inspection appointment might slow down the transaction process (up to 48h or more)

Once you've agreed to sell your car to us, we will proceed to setup an appointment with your selected Carsome Certified Dealer for payment and take care of all the paperwork involved.

If the outstanding finance makes up for more than what the car is worth, you can still sell your car provided that you can pay the shortfall by cash to the finance company to have the car transferred out. 

Yes, we will need you to bring along the following documents:

- Photo identification (NRIC/FIN) of the person bringing the car.
- Outstanding bank loan documentation (if any). Failure to provide this during the inspection appointment might slow down the transaction process (up to 48h or more).
- Authorization letter or Power of Attorney from Board of Directors signed by the company director giving authorisation for you to sell on their behalf.
- BizFile printout valid up to 14 days from date of issue of ACRA.
- Original NRIC/FIN or Passport (foreigner other than Malaysian) of the Director/Sole-proprietor/Partner whose name is shown on ACRA printout
- Transaction pin (unopened) from LTA
- All sets of car keys, if available.
- All service history, if available. 

Further documentation may be required, which you will be advised during the inspection appointment.

Yes. If you are selling on behalf of a relative or a friend, we require the following:
- A letter of authorization from the vehicle owner.
- Owner's bank account details. The money will be transferred to the owner's bank account, matching the name on the car’s registration details.
- Original NRIC/FIN of the owner as well as the person selling the vehicle on his/her behalf.
- Transaction pin (unopened) from LTA
- Outstanding bank loan documentation (if any). Failure to provide this during the inspection appointment might slow down the transaction process (up to 48h or more).